Pricing
Monthly packages for UK businesses, priced in pounds sterling and based on scheduled hours. Scope, coverage hours and channels are confirmed during onboarding.
Starter
40 scheduled hours per month
£299 per month
Smaller stores that mainly need email enquiries answered.
- Email support
- Order tracking
- Product enquiries
- Customer follow-ups
- Weekly reporting
Growth
80 scheduled hours per month
£525 per month
Growing stores that add live chat, returns and complaints handling.
- Everything in Starter
- Live chat
- Returns and exchange coordination
- Cancellation coordination
- Complaint handling
- Escalation management
- Quality checks
Dedicated
160 scheduled hours per month
£825 per month
Busy stores that want a dedicated executive and catalogue upkeep.
- Extended scheduled support
- Dedicated support executive
- Shopify catalogue updates
- Inventory monitoring
- Daily records
Compare packages
| Package | Hours/month | Price per month (GBP) |
|---|---|---|
| Starter | 40 | £299 |
| Growth | 80 | £525 |
| Dedicated | 160 | £825 |
Important to know
- Packages are scheduled monthly coverage. They are not 24/7 support.
- We do not promise unlimited enquiries or guaranteed resolution times.
- Coverage hours and communication channels are agreed during onboarding.
- Work outside the agreed scope is discussed and agreed before it starts.
- Prices shown are proposed monthly packages and may be confirmed or adjusted after your consultation.
Not sure which package fits?
Tell us your customer volume and channels and we will recommend a starting point.