Order Management
Returns, exchanges, cancellations, delayed shipments and courier follow-ups coordinated for you.
What this service is
Order management is the communication and coordination around an order after it is placed: changes, cancellations, returns, exchanges, delays and courier issues.
OPREVIQ coordinates these steps following your documented workflows, keeps customers informed, and records outcomes so you can see what happened.
What is included
- Returns coordination
- Exchange coordination
- Cancellation request coordination
- Delayed shipment follow-ups
- Courier coordination
- Order-related communication
What is not included
- Physical warehousing or packing
- Payment processing or refund execution without your approval
- Chargeback representation unless agreed in writing
Coverage hours, channels and scope are agreed during onboarding. See pricing and how it works.
Questions about order management
Which UK couriers do you work with?
We coordinate with whichever couriers your store already uses, such as Royal Mail, DPD or Evri, through your tracking pages and courier accounts. We do not choose or contract couriers for you.
Do you follow UK consumer return rules?
We follow your written returns policy. UK rules on cancellations and refunds can vary by product and type of sale, so your policy should reflect them. We do not give legal advice.
Do you handle physical returns?
No. We coordinate the process and communication. Physical handling stays with you or your fulfilment partner.
Can you issue refunds?
Only within limits and permissions you set. Otherwise we escalate to you.
Related services
Discuss Order Management
Tell us about your store, customer volume and the tasks taking your time. We will explain what we can take on and how scope is agreed.